Contact Us

The quickest and easiest way is to contact us via Live Chat.

Forgot/Lost Login Details

Click 'Read more' to learn more about our forgot login process.

Why has my bet not been settled?

Settlement usually takes no longer than 30 minutes, however on some occasions it may take slightly longer. This is because we are unable to get an official result, a loss of feed from our provider or just a technical error...

Rules For All Sports Bets on William Hill Sportsbook

Click 'Read More' to find out about all rules for all Sports Bets.

I want to withdraw my winnings. Why have I been asked for documents?

It's for security or Know Your Customer reasons. Sometimes it'll be for your first withdrawal, a large withdrawals or if you're using different payment method than your deposit. Just email the documents and we'll do the admin as fast as we can...

Rugby Union: Rules

Click 'Read More' to find out about Rugby Union Rules.

Rule 4 Deduction: Explained

Click 'Read more' to know more about Rule 4 deduction.

Gaming - 'Buy-In' promotions

Click on Read more to find out how Buy in Bonus works...

Country/Territory Restrictions - Is It Legal For Me To Bet?

For a list of countries for which we're unable to accept accounts or offer any of our products or services, just click 'Read more'.

Safer Gambling: Overview

Please click on 'Read more' and then choose from (click on) one of the following options: 'I live in the UK' or 'I don't live in the UK'...

Lottery Betting - FAQs

Click 'Read More' to find out the Frequently Asked Questions about Lottery betting.

How to Use our iOS App

How do I download the app? Why is there a forced upgrade to the new app version How do I login/ logout? How do I update my login Preferences? How do I use a free bet on Mobile? How do I find my settled and open bets? How do I use Cashout? Top Bets Widget How do I use Bet Search? How do I find my way round Horseracing? How do I find my way round Football? Performance Problems, how do I clear my cache? How do I download the app? To download our iOS app, click here ...

Where Can I find Tote Betting?

Tote Betting can be found under Horses Racing, then click on Tote tab...

Winnings Boost Explained

Winnings Boost increases the odds on your selection - the higher the price, the greater the boost! Check our promotions page to find out which ones are available.   IMPORTANT:  You cannot use Winnings Boost with Price Boost - Flash or Price Boost...

Plus Card

Track and cashout your bets placed on shop terminals with Plus. New features include betting with and withdrawing online funds in shop. You can also transfer your winnings to your online account.

Quick Navigation Tips

Click 'Read more' for your guide on how our new William Hill site works

Your Free Bet: How to Find and Use It

Click 'Read More' to find out how you can check and use your free bet tokens.

What's your bet acceptance policy for in-play events?

Although we make every effort to ensure all Live In-Play and Notifications displayed are correct, information (such as score and time of game) is intended to be used as a guide and we assume no liability in the event of any information being incorrect...

Deposit Limits Explained

Learn more about our deposit limits by clicking below.

What withdrawal options can I use?

Here are the available options you can choose from to make a withdrawal.

What bet types are available and how do I place them?

You can place many different types of bets with us: singles, doubles, trebles, accumulators, forecasts/tricasts and many more. To place a single bet, click on the price to add your selection to the bet slip, enter your stake and click 'Place Bet' to confirm your bet...

Account Verification Guide

Click 'Read More' to find out how and why do you need to verify your account with us.

Visa Direct (faster withdrawals)

Click 'Read More' to find out about our Visa Direct withdrawal method for faster withdrawals.

Debit Cards - FAQs

Debit Card gives you an easy, safe way to pay online. Debit Card also allows you to make effortless withdrawals from your William Hill account.   What are the deposit, withdrawal limits and timescales for Debit Card? How do I deposit with Debit Card? How do I withdraw with Debit Card? Notes to consider What are the deposit, withdrawal limits and timescales for Debit Card?   Deposit Withdrawal Min...

What are Estimated Returns?

  An estimated return is displayed on your bet slip and is a rough guide for the amount of winnings which will be paid out if your selection/s are winners. It's only a guide because it's based on your predictions winning and not on the actual results of the event...

How can I use PayPal to deposit and withdraw?

In order to deposit with PayPal you must have an active PayPal account with funds available on the account balance or a debit card linked to it. 

How can I withdraw by Bank Transfer?

You can order bank transfer at your local branch, by telephone or via online banking. The cost of transfer service depends on your bank and may vary, please consult your bank on the charges. For all types of transfers, you'll also need to fill in a form provided by your local branch - don't forget to include your William Hill account number.

Betslip FAQs

How do I sign up with a promo code? How do I use the new betslip? How do I find and use my free bet? How do I place a single bet? How do I place a multiple bet? How do I place a forecast or tricast? How do I place a free bet? How do I use Cash In My Bet? How are your prices displayed? How do I find my settled and open bets? What are the minimum and maximum amounts I can bet? How do I boost the odds? Bet types explained Rules for all sports bets on William Hill sportsbook Can I cancel a withdrawal? How do I change the debit card registered to my account? Error codes SLIP01-SLIP139, how can I place my bet?

What happens if a market is suspended?

A betting market may be suspended when something of significance occurs, or is likely to occur, during an event. In the case of football, examples of this may (but won't always) be: A goal Possible red card Possible penalty 85 minutes of play being completed Price of one of the teams being shorter than 1/25000 Feed from our third party service providers failing, etc...

Football Rules: General

Click 'Read More' to find out about all General Football rules.

Football Rules: Match Result / Match Betting Live

Match Result / '90 Minute' market Market description:  Predict the result of a match from: home win | draw | away win , sometimes denoted on our website/coupons as 1 | X | 2.   1. Bets are settled on the events that occur in normal time...

Football: Settlement Guide

Here's a guide to help you with some of the common areas of confusion around football settlement.

Why can't I always choose how I withdraw my funds?

You need to withdraw to the same payment method you used to deposit. If your deposit method doesn't allow a withdrawal back, then it's by bank transfer. If you've used more than one payment method, you'll need to withdraw to the method you've deposited most with, but there's a few more details you'll want to know ...

WH Promotions

Your favorite promotions are now in one page.

How to Close your Account

Here's a quick guide to close your account

How do I change the debit or credit card registered to my account?

If you've got the same card number with a new expiry date you only need to update the card expiry date.  If you want to add a new card, or new card number you'll need to remove the card no longer in use and add the new one...

Online Privacy Notice

Our Online Privacy Notice tells you how and why we use your data, and how we protect your privacy. At William Hill we take the privacy and security of your data very seriously. Click 'Read more' below to read it in full...

Gaming: What's a wagering requirement?

When you opt in to a gaming promotion it is likely that there is a Wagering Requirement that you must meet before being able to withdraw your bonus winnings. A Wagering Requirement requires you to wager a certain amount on the game(s) specified within the terms and conditions of the promotion before your Bonus Balance is transferred into your main balance...

Football Rules: Postponed Matches

Click 'Read More' to find out our rules about postponed matches in Football.

Football Rules: Abandoned Matches

Click 'Read More' to find out our rules about abandoned matches in Football.

Source of Funds

Understand how to upload source of funds documents and get more information about source of funds

How to Clear your Browser Cache?

If you experience technical difficulties while using our site, we recommend clearing cookies and temporary internet files...

General Sports Betting Rules

Click 'Read more' to know more about our General Sports Betting Rules.

Cookie Privacy Notice

Click 'Read More' to find out about our Cookie Privacy Notice.

Football Rules: Penalties/Cards

Click 'Read more' to find out about Football: Penalties/Cards rules.

What does RTP (Return To Player) mean?

RTP (or 'return to player') is another key way to understand how online slots games are different from each other and from other types of gambling. Read on to find out more...

NEW! 2Up – Early Payout

Click 'Read More' to find out about our newest football betting market, 2 Up!

How do I use the new betslip?

You might have noticed that our betslip design has changed! In our new version, it now looks the same and works in the same way on desktop, mobile and app.   Where is my betslip? How do I place a bet? How do I hide and reopen the betslip? How do I remove a selection from the betslip? How do I find and use my free bet? How do I find and use my Winnings Boosts? Q: Where is my betslip? A1:   On desktop:  the betslip is now in the bottom right corner:   A2:   On mobile/app: the betslip is still at the bottom:     Back to top Q:  How do I place a bet? 1...

The Bonus Drop

The Bonus Drop is William Hill's version of those 2p machines, seen in the arcades in coastal towns across the country. Put a coin in one of the slots to receive a win, instant win, or no-win result...

Cash Out

Click 'Read More' to find out about our Cash Out feature.

How can I reverse a withdrawal?

Click 'Read More' to find out about our reverse withdrawal policies.

Football Rules: eSports

Click on 'Read more' for our Football eSports rules.

How do I make a 'Quick Deposit'?

  Here's how to use our quick deposit feature:   NOTE: Ensure that you have a valid card linked to your account to access quick deposit.   1. Click on the 'Deposit' button at upper right corner...

Why can't I claim a gaming promotion?

If you’re not seeing an option to claim the offer or you’ve received an error message when you opted in to this offer, this is normally fixed by following these steps .......

Football Rules: Total Player Offsides

Market Description: Predict whether the total number of times a player is given offside in a match will be over the number specified. Over two (2) offsides = at least three (3) offsides or more Bets are settled on the events that occur in normal time...

The Withdrawal Process

A quick guide you in helping you withdraw your funds successfully. How to Make a Withdrawal? Click here  to check the processing time, withdrawal fees and withdrawal methods you can use for your account...

How to take a screenshot on your device

How do you take a screenshot on your device

What deposit options can I use?

Click below to know more about our deposit options

UK & Irish Horse Racing Rules: General

Click 'Read More' to find out about all General rules for UK and Irish Horse Racing.

888 Acquisition

Click 'Read More' to find out about 888's acquisition of William Hill.

Promo Codes Explained

What is a promo code and how do I use it? What is a 'qualifying bet'? How do I find and use my free bet?

How do I place a multiple bet?

We’re in the process of releasing our new version, so the steps may differ slightly depending on which version you see. Please choose from the options below: How do I place a multiple bet on the NEW version? How do I place a multiple bet on the OLD version? What's the minimum bet for multiples? How do I place a multiple bet on the old version? 1...

What's an each way bet and how do I place this?

What's an Each Way bet? How do I place an Each Way bet? Each Way multiples What's an Each Way bet? An Each Way bet consists of two (2) bets on the same selection - one for the winner of the event and the other for the selection to place...

How do I withdraw using a debit or credit card?

Click on the balance icon, then click 'Withdraw'. You can then withdraw back to the same card you deposited with. In most cases it take 1-3 working days to get back into your account.  But if you've used Diners Club, you'll need to withdraw by bank transfer...

International Customers (excluding UK, Jersey and Gibraltar): Terms & Conditions

Please click on 'Read more' for our full terms and conditions for our International Customers (excluding UK, Jersey and Gibraltar).

Game Fairness at William Hill

Click 'Read More' to find out about Game Fairness at William Hill.

Best Odds Guaranteed

Click 'Read More' to find out about our Best Odds Guaranteed promotion.

New feature: My Bets

We've got a new feature for you: My Bets. It's now available on both the website and the app.   What is the 'My Bets' feature? Where do I find the 'My Bets' feature? How does the 'Open' section work? How does the 'Settled' section work? How does Cashout work? What is the 'My Bets' feature? It enhances the old 'Open Bets' feature...

Bet Limits

Click 'Read More' to find out about how much you can bet with us.

Your website - what's changing?

If you're using our Sportsbook, you might've noticed a few changes recently as we're gradually releasing our latest version. On our gaming products, you'll still see the old version for now...

Cricket: Pre-Match-Betting Rules

Click 'Read more' to find out about Cricket: Pre-Match-Betting Rules.

How can I use Fast Bank Transfer to deposit and withdraw?

Fast Bank Transfer allows you to deposit funds into your account at a lower cost than a regular international wire transfer, often free and always secure.Transfers are made to a bank account local to you and credited to your William Hill account very quickly...

What's a dead heat?

What's a dead heat? Calculation Dead Heat in golf What's a dead heat? A dead heat happens when 2 or more competitors finish at exactly the same time or with exactly the same result. In horse and greyhound racing, a dead heat occurs when 2 or more runners cannot be separated by the Judge, even after consulting the photo finish...

What are the minimum withdrawal limits for various payment methods?

Minimum withdrawal limits for Visa and Mastercards ( Debit or Credit) cards is £5.00, E Wallets is £5.00 if you can withdraw to the payment method, if withdrawal is processed by Bank Transfer the limit is £25….

How is My Data Used for Marketing?

Click "Read More" to know more about how your data is utilized in our marketing

Bonus Drop Boost

The Bonus Drop Boost is here! This is what you need to know.            

What is Placepot betting and how do I place one?

A placepot bet requires you to pick at least one selection to place in all of the first 6 races at a particular meeting. If one or more of your selections fails to place, the bet will be a loser. Placepot betting is available from the 'Tote' tab of the Horse Racing page...

Instant Banking - Withdrawal FAQs

Click "Read more" to know more about our newest payment method you can use to withdraw funds.

Casino - How Does William Hill Test The Games For Fairness?

All games at William Hill (except Live Casino and Sports betting) use a Random Number Generator (RNG) to determine the outcomes of game rounds. Each game has its software and RNG tested and certified by an external, independent company, to ensure that the game is built and designed to work as specified by the developer...

Issues with my Deposit

Having trouble with deposits? Click "Read more" to know what to do 

E-mail and Mobile Account Verification Process

I'm a new player, how do I verify my account on mobile and desktop?

How to Register your Debit Card

Click 'Read more' to know more about our Debit Card Usage policies.

Gaming - 'Stake and Get' promotions

If you frequent our Gaming sites you will come across Stake and Get promotions. Click on Read more to find out how it works...

Virtual: Rules

Click 'Read More' to find out about Virtual Rules.

Gaming - 'Percentage Back' promotions

Click on Read more to find out about percentage back offers...

Self-Exclusion and How to Set One

If the tools available aren't working effectively and you want to stop yourself from gambling completely, then total self-exclusion is available for a period of between 6 months and 5 years... 

How to Update your Details (Personal, Contact, Marketing)

In the 'My Account' section you can change your account password, update your address/telephone number/email address/time zone, and update your marketing preferences...

Lottery Betting: Rules

Click 'Read More' to find out about Lottery Betting Rules.

How can I track a card withdrawal with my bank (ARN)?

You'll need an ARN to track or query a card withdrawal with your bank. Wait at least 5 working days since your withdrawal was issued, then contact us making sure to have the amount/date and card details to hand (we'll need them to provide your ARN) ...

How to View your Transactions

Please click 'Read more' and choose from the options at the top of the page...

Why is my game not loading?

If you’re unable to load any games due to the following error messages: 502 Bad Gateway Connection Error Progressive Conversion Rate Not Found Invalid Game State Invalid another game is open Technical problem, please retry   Clear your cache/ browser’s history...

Do you charge a fee for my account?

Click 'Read More' to find out about our Account Inactivity policy.

Bonus and Consolation Bets: Rules

Click 'Read More' to find out about Bonus and Consolation Bets Rules.

How can I use PaySafeCard to deposit and withdraw?

In order to deposit with PaySafeCard  you will need to purchase a Prepaid Card or a 16 digit Voucher. Then click on Deposit link on our website and select Paysafecard from the list of deposit methods, enter the amount, click on Deposit and enter 16 digit PIN...

Bet Builder

Bet Builder is a new feature available for selected football matches. Click 'Read more' for more information.

Account Registration Guide

Click 'Read More' to find out how can you create your William Hill account and start betting with us.

Hungary Sportsbook Closure

Click 'Read More' to find out more details about Hungary Sportsbook closure.

UK & Irish Greyhound Racing: General Rules

Click 'Read More' to find out about our UK & Irish Greyhounds Racing: General Rules.

How to Convert your Casino Loyalty Points?

Here's an easy guide to help you convery your casino loyalty points

New Player Bonus: The Complete Guide (Sportsbook Only)

Here's all you need to know about our New Player Bonus (codes, guides, links and more!)

Basketball: Rules

Click 'Read More' to find out about Basketball Rules.

William Hill: Terms & Conditions

Click 'Read More' to choose and read our UK and International Terms and Conditions.

Checking your Account Balance

It's important that you get to check your balance every now and then to know your next bet. Here's a guide how...

How to Change your Password

To change your password: login using your current password, and click on the balance icon. If you're on the new website click on 'My Account' and then 'Login & Security Settings', if you're on the app click 'Change Password' or if you're on a gaming site, click 'Preferences'...

UK & Irish Horse Racing Rules: Antepost Prices

Click 'Read More' to find out about our UK & Irish Horse Racing: Antepost Prices Rules.

Tennis: Rules

Click 'Read More' to find out about our Tennis Rules.

Baseball: Rules

Click 'Read More' to find out about Baseball Rules.

How to Use our Android App

How do I download the app? How do I login/logout? How do I update my login Preferences? How do I redeem a free bet on Mobile? How do I find my settled and open bets? How do I use Cash Out? How do I use Bet Search? How do I find my way round Horse Racing? How do I find my way round Football? How do I download the app? To download our Android app, click here...

UK & Irish Horse Racing Rules: Daily Meeting Specials

Click 'Read More' to find out about UK & Irish Horse Racing Rules: Daily Meeting Specials rules.

UK & Irish Horse Racing Rules: Each Way

Each Way Market Description Predict a horse to win and/or be placed in a given race. Placed means to come first, second, third or fourth depending upon the type of race and number of runners. Bets are accepted for horse race meetings held under the rules of the British Horseracing Authority (BHA) and Horse Racing Ireland (HRI) and are settled on the official result...

Safer Gambling Tools

The 'Safer Gambling' section of your account gives you access to a number of options to help you stay in control. You can find it by logging in, clicking on the balance icon and selecting 'Safer Gambling' (called 'Gambling Controls' on our gaming sites, and 'Account Controls' on the app).

I got disconnected from a game, what do I do?

If you got disconnected while you’re in a game, you can continue where you left off when you load the game again. If you have winnings by the time you’ve gotten disconnected, you should still see them when you load up the game...

Contacting Customer Support Services

If you need to get in contact about any issues you've experienced in one of our branches.

Tote Pool Betting: Rules

Click 'Read More' to find out about Tote Pool Betting Rules.

How to Check Open and Settled Bets

We’re in the process of releasing our new version, so the steps may differ slightly depending on which version you see. Please click 'Read more' and choose from the options at the top of the page..

About Our Shops

All you need to know about our betting shops (information, services, shop locator, opening hours, etc.) are all here.

What happens if I've picked a non-runner?

Click 'Read More' to find out about our rules about non-runners.

What's a Session Time Reminder and How to Update It?

Set an automated reminder to appear during gaming activity, to help you track how long you've been playing. Session time reminders are compulsory for UK customers. To set one up or update your current one you need to be logged in, click on the balance icon then go to the 'Safer Gambling' section (called 'Gambling Controls' on our gaming sites, and 'Account Controls' on the app)...

Impact Sub - NEW PROMOTION!

Click 'Read more' to check our newest football promotion - Impact Sub.

Instant Banking - Deposit FAQs

Click "Read more" to know more about our newest payment method you can use to deposit funds.

American Football: Rules

Click 'Read More' to find out about American Football Rules.

What is a related contingency?

A related contingency occurs when one part of the bet affects the outcome of the rest of the bet. e.g. A double bet for Team A to win 2-0 and Team A to win the match. If Team A win 2-0 then they also win the match...

PayPal OneTouch - FAQs

PayPal One Touch is a new function that allows you to be kept "logged in" into your account. How do I activate PayPal One Touch? How does One Touch work? How do I deactivate PayPal One Touch?   How do I activate PayPal One Touch? To activate One Touch log into your PayPal account and select " Stay logged in for faster purchases"...

Ukraine Market Suspension

Click 'Read More' to find out more details about the Ukraine temporary market suspension.

V-Play

 V-Play guarantees you rewards whenever you play!

WH Document Uploader

Follow this link to upload any documents that you've been requested to provide.

Apple Pay

Looking to pay using Apple Pay? Here's what you need to know.

How do I calculate my winnings?

To calculate an estimate of your potential winnings: pick the number of selections in your bet; enter the price either as decimals or fractions e.g. 3.5 or 5/2; if your bet was Each Way (E/W), choose the place terms e...

Motor Racing: Rules

Click 'Read More' to find out about Motor Racing Rules.

Boxing: Rules

Click 'Read More' to find out about Boxing Rules.

How to Claim Your Free Spins

Got questions about free spins? Here's what you need to know about our free spins promotions. What are Free Spins? A: Free Spins are bonuses that allow you to play for free in certain games. How can I use my Free Spins? A: You can follow the steps below to claim your Free Spins for a certain game...

How to Unblock your IP Address

If your IP address has been blocked here are a few things you can check... We suggest doing an IP trace (if you are unsure what your current IP is, please go to ( http://whatismyipaddress.com ), and then verify which country your connection is being routed to by using Maxmind ( http://www...

Stat Attack

Click 'Read More' to find out about our latest promotion, Stat Attack.

Gaming - Technical Help

If you experience technical problems whilst playing games, please try the following: Log out of your account and log back in again...

New Player Bonus: Sports Codes

Here's the list of active New Player Bonus Codes you can use.

Sports Guide: Golf

We know golf has many unique terms that can be confusing. We've put together some basic information you'll need to know and understand to make your golf betting experience enjoyable.

Retail: Fair Deal Rules

Learn more about all Fair Deal Rules for our  Retail/Shops by clicking 'Read more'.

UK Telebetting Closure

Click 'Read more' to check the FAQs regarding UK telebetting service closure.

Price Boost

Price Boost markets are ordinary prices made bigger and better. Just look out for the yellow logo...

International Horse Racing: Rules

Click 'Read More' to find out about International Horse Racing Rules.

Why is my minimum and maximum deposit showing as 'N/A'?

The minimum and maximum amounts displayed when you are on the 'Deposit' page are specific to your account. If  'N/A' is displayed, this means you are unable to make a deposit using your registered payment method for one of the reasons below: You have already reached your deposit limit ...

Cricket: In-Play-Betting Rules

Click 'Read More' to find out about Cricket: In-Play-Betting Rules.

Declined Withdrawal

To check more details about your declined withdrawal, just click 'Read more'.

How to use the incognito feature of a specific Web browser?

Having troubles claiming our promo offers? Here's your guide on how to use an incognito browser.

UK customers: Compulsory Gaming ‘Session Time Reminders’

Following the lockdown, The Gambling Commission (the gambling regulator of Great Britain) issued new guidance to all online operators to provide extra player protection by ensuring that we interact with you when you’ve been playing for an hour in a single session of play...

Our WHTV Streaming Service

Click 'Read More' to find out about our WHTV Streaming Service.

How do I open an account?

How do I open an account? Simply choose your preferred play mode and click on 'Join Now'. Once funds are in your account, you are ready to play! I already have a William Hill account that I registered with the old casino software...

Winnings Boost - Racing

We're giving you ONE Winnings Boost to use on horse racing or greyhounds singles every day, up to £20 win (£20 each way)!

Why can't I Autosave My Login and Password on Mobile?

Autosave login and password has been disabled on mobile. Find out why.

How to deposit/withdraw using ecoPayz

In order to deposit with EcoPayz you must have an active EcoPayz account, if you don't have one you can register through William Hill by clicking on Deposit link. Select EcoPayz as your deposit option, then click on the link to sign up for EcoPayz account...

Epic Boost

Epic Boost have arrived! Click below to know more.

UK & Irish Horse Racing Rules: Stewards Enquiry

Click 'Read More' to find out about Stewards Enquiry and First Past the Post rules for UK and Irish Horse Racing.

UK & Irish Horse Racing Rules: Forecast and Tricast Markets

Click 'Read More' to find out about Forecast and Tricast markets Rules.

What to Do when you Receive Error Codes? (ACC01 - ACC04)

There are a few errors that can happen when you trying to log in. Click here to check further.

Data Subject Access Request (DSAR)

At William Hill, we understand your right to request a copy of the data we're holding for you. Here's the most common information that you'll need to know about DSAR.

Venezuela Market Closure

Click 'Read More' to find out more details about the Venezuela market closure.

How to Enable Pop-Ups?

 If you're using Google Chrome Select 'Settings'. Then click show advanced settings at the bottom of the page. Under 'Privacy' click on 'Content settings'. In the 'Pop-ups' section chose 'Allow all sites to show pop-ups' or if you click 'Manage exceptions'...

Smart ACCA

We've got Smart ACCA available for you! Here's what you need to know.

How do I turn on/off push notifications?

There is no place within the William Hill App to switch on/off Push Notifications. This must be done within your phones general settings. A step by step guide of how to turn off these messages is below: iOS Android iOS...

How do I uninstall Casino Software?

William Hill has made the process of removing the Casino software quick and easy to do. To uninstall simply follow the steps below: Please note: the uninstall process may vary slightly depending on your computer's Operating System...

Darts: Rules

Click 'Read More' to find out about Darts Rules.

Promotional Terms and Conditions Terminology

We know that our Promotional Terms and Conditions contain jargon that you may or may not be familiar with (these are the ones we usually bold so they stand out). If you're not entirely sure what they mean, or simply want some clarification, you can find an explanation for Gaming and Sports promotions terminology below...

Serbia Market Closure

Click 'Read More' to find out more details about the Serbia market closure.

Retail Privacy Notice

Our Privacy Notice tells you how and why we use your data, and how we protect your privacy. At William Hill, we take the privacy and security of your data very seriously. Click 'Read more' below to read it in full.

How do I deposit using a debit or credit card?

To make a deposit using your debit or credit card click on the 'Deposit' button. This will open the deposit window, where you can select 'Debit Card' or 'Credit Card' as your payment option. Fill in the details and click 'Deposit'...

How to Convert Bingo Loyalty Points?

    Having trouble claiming your Bingo Loyalty points? Just follow this simple guide to get your points easily!   How to Claim | Bingo Club Levels  | Terms and Conditions     How to Claim your Bingo Points   1...

How are your prices (odds) displayed and can I change how I view them?

You can set your preference by using the 'Odds Format' menu in the right top corner of Home page or by using 'Price Format' in  'Extras' menu located underneath All Sports menu in the left side of the page...

Poker Points Conversion Guide

Here's how you can convert your poker points

UK & Irish Horse Racing Rules: Pick Your Places and Lengthen Your Odds

Click 'Read More' to find out about our Pick Your Places and Lengthen Your Odds rules.

New Customer - Monthly Net Deposit Limit

At William Hill, we've been working with our customers for over 80 years and throughout that time, the safety of the customer has been at the heart of what we do. To maintain our commitment to safer gambling, as a newly registered customer we've applied a monthly net deposit limit to your account...

Poker: Getting Started

Click 'Read More' to find out about how to get started with Poker.

UK & Irish Horse Racing Rules: Money Back Markets

Click 'Read More' to find out about our UK & Irish Horse Racing: Money Back Rules.

Overseas Politics: Rules

Click 'Read More' to find out about Overseas Politics Rules.

What does NRMB mean?

NRMB stands for Non Runner Money Back. Non Runner Money Back applies in these instances: Your selection doesn't run in the selected race on which you've placed your bet, your stake will be returned to your account...

My Account - Can I change my Username?

Your Username cannot be changed.  Please choose a Username you are happy with and can remember...

Should I declare tax on my winnings?

The UK betting tax rules allow William Hill to offer tax free betting to customers. Each customer should still check whether they need to declare tax as part of income tax rules within their own country.

Special Event Betting: Rules

Click 'Read More' to find out about Special Event Betting Rules.

How can I stop receiving marketing from William Hill?

Click on 'Read more' to find out how to opt-out of marketing communications...

Rugby League: Rules

Click 'Read more' to know more about our Rugby League Rules.

What are Palpable Errors?

We do all that we can to avoid errors but on occasion an obvious error (known as a "palpable error") may occur. Palpable errors may include, but are not limited to, omissions in respect of the announcing, publishing or marking of prices, handicaps, place terms, runners or results that occur despite our every effort to ensure total accuracy...

UFC (Ultimate Fighting Championship) / MMA (Mixed Martial Arts): Rules

Click 'Read More' to find out about UFC & MMA Rules.

IBAS: The Independent Betting Adjudication Service

IBAS: IBAS (the Independent Betting Adjudication Service) is a completely independent adjudication service which will consider any case regarding specific betting or gaming transactions. We have agreed with IBAS to fully support any investigations they may choose to undertake regarding any betting activity and adhere to any rulings which they may subsequently make...

Promotion: Terms and Conditions

Here's a list of our general promo terms and conditions:

How do I place a single bet?

We’re in the process of releasing our new version, so the steps may differ slightly depending on which version you see. Please choose from the options below: How do I place a single bet on the NEW version? How do I place a single bet on the OLD version? How do I place a single bet on the old version? Step  1:  Add your selection to the betslip by clicking on the odds, which will then change to a dark blue colour...

Basketball: NBA Markets

Click 'Read More' to find out about NBA-specific basketball rules.

How do I request a price for a special bet?

If you want a price for a special bet or if you can't find the market you want listed on our site, you can do any of these easy steps: Send us an email with your request to novelty@willhill.com Send us a tweet  @WilliamHill Contact is via our  24/7 Customer Service Team

How is the outcome of the game decided?

In both real money and play for fun modes, a Random Number Generator (RNG) determines the outcome of a game. In any card game, the computer will re-shuffle all the cards before each hand is dealt.

What is the auto-spin feature in the Slots?

This allows you to set a number of games to play at any one time. As long as you have the funds in your account you can set the auto-spin button and be in with a chance of winning even if you have to leave your PC for any length of time...

UK & Irish Horse Racing Rules: Daily Meeting Specials - Racing League

Click 'Read More' to find out about our UK & Irish Horse Racing: Daily Meeting Specials - Racing League Rules.

How can I use MuchBetter to deposit and withdraw?

Click 'Read More' to find out how you can use MuchBetter to deposit and withdraw funds.

Vegas Prize Draw Privacy Notice

Click "Read More" to know about our Vegas Prize Draw privacy notice

Can I chat with other players?

This is only available in Multi Player and Private Table games. Simply type in a message in the chat space and clink on 'Chat' or press Enter.

Do I have to download the software every time I play?

No, you don't. Once the software is downloaded, the next time you want to play, just locate the William Hill Casino icon on your desktop and click on this to open.

Motorbikes: Rules

Click 'Read More' to find out about Motorbikes Rules.

What is handicap betting?

Handicap betting is a method of making a one-sided event become more attractive for betting purposes by giving one of the competitors a points head-start. This can either be a whole number of points or a half number...

US Ice Hockey: Rules

Click 'Read More' to find out about US Ice Hockey Rules.

William Hill Radio

We offer you a choice of three channels, as well as podcasts!   Horse Racing Radio Offers live commentaries and expert opinion on all UK horse racing. On-air live 10 minutes before the first race until the last of the day...

UK & Irish Horse Racing Rules: Place Markets

Click 'Read More' to find out about UK & Irish Horse Racing Place Markets rules.

Which currencies can I use to bet with?

At present we offer our customers the option to bet in the following currencies : Canadian Dollar, Swiss Franc, Danish Krone, Pound Sterling, Hong Kong Dollar, Japanese Yen, Singapore Dollar, US Dollar, Euro...

My Account - How do I change the currency registered on my Account?

We're unable to change the currency that your account has been registered in. You'll need to open a new account in the desired currency and close the unwanted account by contacting Customer Services with the following :   Account Number / Username Full name and address The last 4 numbers of your registered card Please ensure that your account has a zero balance and no open bets before requesting it to be closed...

Most Asked Sports Questions Answered

Most Commonnly Asked Question about Sports Rules

Wrestling: Rules

Click 'Read More' to find out about Wrestling Rules.

Non-US Ice Hockey: Rules

Click 'Read More' to find out about Non-US Ice Hockey Rules.

How do I find my way around your Horse Racing homepage?

Here's your quick guide on navigating our Horse Racing section with ease.

UK & Irish Horse Racing Rules: Race Winners Markets

Click 'Read More' to find out about UK & Irish Horse Racing: Race Winners Markets rules.

Bingo - what promotions do you offer and where can I find details on how to qualify?

To view our current promotions click on Read more...

Indycar Racing: Rules

Click 'Read More' to find out about Indycar Racing Rules.

Can I change my mind after I've placed a bet?

Once you've placed chips on the table during games such as Blackjack, Roulette, Craps and Baccarat you can remove them by simply double clicking on them. They will be removed as long as the game hasn't started...

What are Multi Player and Private Group Tables?

Often when you play a game, you play as a Single Player at a table. By selecting Multi Player when playing games such as Blackjack, Baccarat and Roulette, you'll be placed on a table where other players are playing online...

Rallying: Rules

Click 'Read More' to find out about Rallying Rules.

Security and Privacy Settings

We want to make sure you're always the first to get the best offers and information from us, so you might hear from us from time to time. So, make sure you have the right settings on your internet browser, so you don't miss anything...

Do you have an affiliate programme?

The William Hill Affiliate Programme is a unique opportunity to become a revenue partner with one of the world's leading gaming organisations. We’ve been working hard to bring you an exciting and competitive Affiliates Program – one of the best betting and gambling affiliate programs around...

Card deposits - multi-factor authentication

When you make a payment online you may need to undertake an extra step to confirm that it’s really you making the deposit - this may not happen on every transaction you make, though. Read on for more info...

Snooker: Rules

Click 'Read More' to find out about Snooker Rules.

Poker: Game Play

Click 'Read More' to find out about Poker game play.

Do you have any job vacancies?

Information regarding employment and career opportunites is regularly updated on our recruitment website  

How do I place a special/TV bet?

If you go to the 'TV/Specials' section on the site you will find various special bet options (e.g. Christmas No.1, I am a celebrity, X Factor).   Click here to see the latest special bets we have on offer...

Australian Football: Rules

Click 'Read More' to find out about Australian Football Rules.

Bandy: Rules

Click 'Read More' to find out about Bandy Rules.

Glossary Of betting abbreviations

Here's a list of common betting abbreviations you'll need to know.

Using the Betting TV service

Click 'Read More' to find out about Betting TV service rules.

Affordability Checks

Click 'Read more' for more information about William Hill's affordability checks.

Casino - How does the currency conversion rate work?

When you access our Casino and choose to Buy Chips you are given an exchange rate for that day. You will be paid the same rate for your Buy Chips (entering the Casino) and Cash In (exiting the Casino)...

Football Rules: League and Season Betting

Click 'Read More' to find out about League and Season Betting Football rules.

Where do I find the security code on my debit or credit card?

You can find it on the bank of your card - it's the last 3 digits on the signature strip.  The security code can also be referred to as a CVC, CV2 ...

Golf Rules: Ryder Cup

Click 'Read More' to find out about Ryder Cup rules.

Olympic Games: Rules

Click 'Read More' to find out about Olympic Games Rules.

Retail Complaints Process

Click below to know more how our retail complaints process works

Speedway: Rules

Click 'Read More' to find out about Speedway Rules.

What are the Pro Racecard, Place Markets, Money Back Markets and Betting Without options on the Horse Racing coupon?

Click 'Read More' to find out about Pro Racecard, Place Markets, Money Back Markets and Betting Without market rules.

How can I improve the security of my account?

Set a complex password or passphrase that you can easily remember, never write it down or share it not even with us. Don't use a dictionary word and use a combination of letters and numbers...

Where can I view results?

To access Results just scroll down to Extras at the bottom of  All Sports menu in the left side of the screen and click on Results tab...

Badminton: Rules

Click 'Read More' to find out about Badminton Rules.

I have lost my bank card, what can I do?

If you've reported your card lost or stolen and then find it, please don't attempt to deposit funds into your William Hill account using it. When you report your card lost or stolen to your bank, we're alerted by your bank that the card has been lost or stolen and if an attempt is made to use the card, the account will be frozen...

Why are the returns for my bet lower than I expected?

There are a number of factors which can affect the returns on a bet. For example: If your bet has been placed using a free bet then your free bet stake not included in any winnings. The estimated return on the Bet Slip indicates returns with stake...

Grand National Festival Prize Draw Privacy Notice

Click "Read More" to know about our Grand National Festival Prize Draw privacy notice

Football Rules: 5 Minute Markets

Click 'Read more' to find out about Football: 5 Minute Markets rules.

UK & Irish Horse Racing Rules: Antepost Championship Markets

Click 'Read More' to find out about our UK & Irish Horse Racing: Antepost Championship Markets Rules.

Squash: Rules

Click 'Read more' to know more about our Squash Rules.

Table Tennis: Rules

Click 'Read More' to find out about Table Tennis Betting Rules.

Yes/No Coupon: Rules

For a step by step guide on how to play, click here . General Rules First Scorer rules Anytime Scorer rules Total Match Cards Total Throw-ins, Corners, Goals, Free Kicks Time Bound Markets Method of Goal American Football Rules General Rules 1...

What's New?

We updated our gaming website and here's what you need to know...

Bingo - Where can I locate Game ID?

Game ID can be located in the Bet History which shows you the vital game statistics for each historical game you have played. We recommend that you regularly check your Bingo transactions in Bet History in order to confirm your bets and winnings...

Biathlon: Rules

Click 'Read More' to find out about Biathlon Rules.

UK & Irish Greyhound Rules: Betting Markets

Click 'Read More' to find out about our UK & Irish Greyhounds Racing: Betting Markets Rules.

Bowls: Rules

Click 'Read More' to find out about Bowls Rules.

Why does William Hill need my consent to store card details?

  William Hill needs your consent to collect your payment card details securely.   Here are some things you need to know:   How long will you store my card details? A: Your card will remain stored for transactional purposes, unless you decide to remove it...

Bet Search

We want to offer you the best experience so we've made it easier than ever for you to find the bet you want with our Search facility located in the left side of the screen. Enter a word or phrase, click Search and matching betting events and selections will be displayed with a link to the event...

Beach/Sand Volleyball: Rules

Click 'Read More' to find out about Beach/Sand Volleyball Rules.

What is Poker Collusion?

Collusion is cheating. It is seen when two or more players signal their card holdings, creating a partnership to cheat against other players at the same table. Our sophisticated software detects collusive behaviour 24 hours a day...

Why are your prices different to those advertised in your Betting Shops?

Although William Hill Online is part of William Hill PLC we operate independently from our Licensed Betting Offices...

Casino - General Help

• How do I play at William Hill Casino?
• Connectivity Issues
• Do I have to download the software every time I play?
• How do I open an account?
• What should I do if I have forgotten my username/password?
• What sort of games can I play online at William Hill Casino?
• What is the auto-spin feature in the Slots?
• What are Multi Player and Private Group Tables?
• Can I chat with other players?
• How is the outcome of the game decided?
• How do I uninstall casino software?

How do I find my way around your football section?

Once you have selected 'Football' from the 'Popular' sports menu tab from the sports menu in the left side of the home page, the buttons within that tab will offer you different ways to find your bet...

Error codes SLIP01-SLIP139, how can I place my bet?

If you have experienced a slip error code when trying to place your bet, it means that there has been a problem adding your selections to the bet slip and processing the bet. The reasons for this could be anything from the market has changed whilst you have been choosing selections to the servers are having difficulty communicating or even a market suspension...

NHL: Player Props

Click 'Read More' to find out about NHL-related player stats market rules.

There's an error code on withdrawal, what should I do?

There's a few errors that can happen when you're withdrawing.  If you see WTD01 - the withdraw amount is higher than available balance. If you've received errors WTD02, WTD03 or WTD05 withdrawal will be processed via Bank Transfer, for codes WTD04, WTD06 get in touch with us and we'll do our best to help ...

Price Boost - Flash

Price Boost - Flash are hugely enhanced prices available for a limited time, which means that if you’re not quick enough, they could be gone in a flash. They're available each week on the biggest events on the sporting calendar...

Curling: Rules

Click 'Read More' to find out about Curling Rules.

How do I play at William Hill Casino?

You can play any of our wide range of casino games here at William Hill by using the following options: Visit our website at casino.williamhill.com Download our PC software  Download our app for iPhone and iPad All you need to do is to Open an account, make a deposit and you're ready to play!

Fantasy NFL: Rules

Click 'Read More' to find out about Fantasy NFL Rules.

Casino - Glossary Of Betting Terms

Click 'Read More' to find out about our Casino glossary of betting terms.

Handball: Rules

Click 'Read More' to find out about Handball Rules.

Beach Soccer: Rules

Click 'Read More' to find out about Beach Soccer Rules.

Hockey: Rules

Click 'Read More' to find out about Hockey Rules.

Extra Places - Racing

Enjoy increased place terms on several high-profile races each month...

Gaelic Football: Rules

Click 'Read More' to find out about Gaelic Football Rules.

Streaming: Terms and Conditions

Click 'Read More' to find out about Streaming: Terms and Conditions.

UK & Irish Horse Racing Rules: Specials

Click 'Read More' to find out about UK & Irish Horse Racing Rules: Specials rules.

Waterpolo: Rules

Click 'Read More' to find out about Waterpolo Rules.

Swimming: Rules

Click 'Read More' to find out about Swimming Rules.

How do slot games work?

Each time you click the "spin" button on the relevant slot game, the result will be determined by a random number generator within the slot game.   To get a return it usually involves: getting matching symbols or other winning combinations on either consecutive  reels or one or more paylines ; or triggering any other winning feature or event, however, all of the relevant details are shown in each slot game's paytable (which is accessible via the slot game's in-game menu)...

William Hill Podcasts

William Hill offer a free audio podcast service covering horse racing, greyhounds and football. A podcast is a media file distributed over the Internet ready for playback on portable media players and personal computers...

Media Relations Overview

In the William Hill Press Room you will find our latest press releases about all aspects of our business, from topical speciality bets through to corporate news. Meet the Media Relations team and find contact details for all media enquiries and special bet requests by visiting the site :   http://www...

Live Casino - Error Handling

Error Handling If there is any error in the game, gambling system or game procedure, the game round will be temporarily paused while the dealer notifies the shift manager. You and other players will be notified via Chat, or by an on-screen pop-up message, that the issue is being investigated...

Safer Poker Policy

Click 'Read More' to read and find out about our Safer Poker Policy.

Winter Sports: Rules

Click 'Read More' to find out about Winter Sports Rules.

Can I listen to horse and greyhound racing commentary on my phone?

  Yes, we offer a telephone commentary line so you can follow the racing - wherever you are! Just dial 08712 444 666 and choose from the following options: Stay on the line for UK horse racing commentary - full commentary of every UK horse race from William Hill Horse Racing Radio...

Volleyball: Rules

Click 'Read More' to find out about Volleyball Rules.

Football Rules: Extra Time

Click 'Read More' to find out about Football: Extra Time rules.

Can I 'split' my free bet?

A free bet token cannot be partially redeemed. To take full advantage of your free bet you must place a bet for the full amount...

Football Rules: Goal Time

Click 'Read more' to find out about Football: Goal Time rules.

US Racing - What bet types do you offer?

Win: Select a runner to finish first. Place: Select a runner to finish first or second. Show: Select a runner to finish first, second or third. Exacta: Select two runners to finish first and second in the correct order...

Football Rules - Scorecast & Wincast

• Anytime Drawcast / Anytime Drawcast Live
• Anytime Grouped Scorecast
• Anytime Goal Scorecast
• Anytime Goalscorer Multiple
• Anytime Reverse Wincast / Anytime Reverse Wincast Live
• Anytime Wincast / Anytime Wincast Live
• Anytime Wincast and Both Teams to Score
• Drawcast / Drawcast Live
• First Goal Scorecast / First Goal Scorecast Live
• First Goal Wincast / First Goal Wincast Live
• Last Goal Scorecast / Last Goal Scorecast Live
• Last Goal Wincast / Last Goal Wincast Live
• Reverse Scorecast / Reverse Scorecast Live
• Reverse Wincast / Reverse Wincast Live

Football Rules: VAR (Video-Assisted Referee)

Click 'Read More' to find out about Football: VAR rules.

Sports and Gaming Promotions Centralised

Access all our sports and gaming promotions all in one place!   We've centralised our sports and gaming promotions to give you a much better and personalized gaming experience.  A New Look for Sports and Gaming Promotions   gallery https://williamhill-lang...

Bingo - How do I update my chat settings and where can I find information about chat?

Your chat settings can be updated by navigating to the Bingo Room Settings panel from the side menu of Bingo client:         To edit your Bingo chat name click on the side menu in Bingo Client then on your Chat Name at the top of the menu...

Scratchcards - General Help

Where has the Scratchcards site gone? How do I login to Scratchcards? How do I launch a Scratchcards game? What types of Scratchcards can I play? How do I find information on a Scratchcard? I had a product block in place on Scratchcards - will that still work? Where has the Scratchcards site gone? Scratchcards can now be found here , within the ‘Instant Win’ section of our Games site How do I login to Scratchcards? In order to play Scratchcards you must have a William Hill account and be logged in...

List of banks and BINs (Bank Identification Numbers) unavailable for deposits in Japan

Unfortunately we are unable to accept your deposit if your bank card starts with any of  below listed BINs  due to some banks not allowing gambling transactions for Japanese residents...

I'm unable to launch the radio. What should I do?

  You'll need to enable Flash to be allowed on the site. To start, select your specific browser: Google Chrome Internet Explorer If you're using Google Chrome version 55 or above: Click on the 'i' button next to the URL address bar then click on the dropdown for " Flash" and select " Always allow on this site"...

Football Rules: Tournament and Cup Competitions

Click 'Read more' to find out about Football: Tournament and Cup Competitions rules.

Page Cannot Be Displayed

If you receive the message 'Page Cannot Be Displayed' while placing any bet on the William Hill website please do not click 'Back', 'Refresh' or attempt to place the bet again. It is probable that we have accepted the bet and tried to send you the confirmation...

HydrantID SSL Certification

William Hill uses Hypertext Transfer Protocol Secure (HTTPS) to protect the sensitive information passed between your browser, and our website. Your browser needs an encryption to protect the messages we exchange...

Cycling: Rules

Click 'Read More' to find out about Cycling Rules.

Fishing: Rules

Click 'Read More' to find out about Fishing Rules.

Floorball: Rules

Click 'Read More' to find out about Floorball Rules.

What is the Games and Vegas Currency Calculation?

We use the currency calculations set out in the table below to calculate the maximum returns for games and Vegas games. For example: If your Account is registered in Canadian Dollars (CAD) and the Game or Vegas game you are playing states that, at maximum stake, the maximum return achievable per spin is £250,000 GBP, then, using the following table to calculate your maximum return in Canadian Dollars, it works out as 500,000 CAD...

eSports: Rules

Click 'Read More' to find out about our eSports Rules.

Netball: Rules

Click 'Read More' to find out about Netball Rules.

What is a Bet Bundle?

Bet Bundles combine numerous different markets as a straight single. If one or more of the named players is disqualified, retires from their match, or the match is abandoned/postponed, bets placed on this market will be settled on the individual match odds for the remaining named players.

Football Rules - Insurebet

• InsureBet First Goal Scorecast / InsureBet First Goal Scorecast Live
• InsureBet First Goal Wincast / InsureBet First Goal Wincast Live
• InsureBet First Goalscorer
• InsureBet Player to Score 2 or More/InsureBet Player to Score 2 or More Live
• InsureBet Player to Score a Hat-Trick/InsureBet Player to Score a Hat-Trick Live

Bingo - How does Bulk Buy work?

The Bulk Buy tool allows you to select up to 20 games for pre-purchase at any one time. Once you've purchased the tickets the games will automaticall play and pay out even if you are away from your PC or mobile...